Refund Policy

1. Overview

This Refund Policy applies to the digital products sold through the Power Configurator — detailed Reports and prepaid Credits. Payments and refunds are processed by our Merchant of Record, Paddle. This policy forms part of our Terms and Conditions.

2. 14-day cooling-off

You may request a full refund within 14 days of purchase where:

• the Report you purchased has not yet been generated or downloaded; or
• you have purchased Credits that remain wholly unused.

Partially used Credit bundles may be refunded pro-rata for the unused Credits within the same 14-day period, at our discretion.

3. Delivered digital products

Because Reports are digital products delivered on demand, once a Report has been generated or downloaded it is treated as delivered and used, and is not refundable, except where a refund is required by applicable consumer law or in the case of a fault (see below). Where the law gives you a statutory right to a refund, that right is not affected by this policy.

4. Faults, errors and duplicate charges

If you were charged in error, charged more than once, or a Report failed to generate or was materially defective due to a technical fault on our side, we will re-issue it or provide a full refund. Contact us and we will put it right.

5. How to request a refund

Email contact@futureenergyventure.com with your order reference and the reason for the request. Because Paddle is our Merchant of Record, approved refunds are processed by Paddle to your original payment method, and Paddle’s Buyer Terms also apply. Refunds are typically completed within 5–10 business days.

6. Professional services

FEV’s engineering and development services (for example feasibility studies or a development mandate) are contracted and invoiced separately, are not sold through the Platform, and are not covered by this Refund Policy. Any report fee credited against a development fee is handled under the relevant engagement agreement.

7. Contact

Questions about refunds: contact@futureenergyventure.com.